IT Technical Support Specialist

• Full-Time

• Riyadh

• 3 months ago

Job Description

IT Support

Main Responsibilities:
•Provide technical support to employees for computers, printers, and network issues.
• Install and configure Windows operating systems and Microsoft Office applications.
• Troubleshoot internet connectivity, LAN/Wi-Fi, and device communication problems.
• Support users with Microsoft 365 accounts (Outlook, OneDrive, Teams).
• Perform regular maintenance and updates for PCs and antivirus software.
• Keep records of IT assets, software licenses, and user access.
•Network Installation and Maintenance: Performing installation, connection, and testing of networks to ensure stable connectivity and optimal performance.
•CCTV Systems Maintenance and Configuration: Performing maintenance, troubleshooting, and software configuration to ensure proper operation and reliability of surveillance systems.
•PBX and Telephone Systems Maintenance and Configuration: Performing maintenance, programming, and troubleshooting to ensure efficient operation and reliable communication services.
• Install and troubleshoot engineering and design software such as Autodesk Revit, AutoCAD, Trimble, and similar applications used by technical teams.
• Escalate complex issues to the senior IT engineer when required.

Qualifications & Skills:
•Diploma or Bachelor’s degree in Information Technology or related field.
• 2–4 years of experience in IT support or helpdesk role.
• Good knowledge of Windows 11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP).
• Ability to install, configure, and troubleshoot engineering software (Revit, AutoCAD, Trimble, etc.).
• Strong communication and problem-solving skills.
• Ability to work under supervision and handle multiple support requests.
• Good knowledge of CCTV systems.
• Good knowledge of telephone systems.
• Good knowledge of networking.

Job Features